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It has become extremely important for business to have frequent interaction with their customers. The latest trend of modern day business to facilitate this activity is the initiative of the call center. There are many features concerned when we take about the business in call center.

The latest application bein used in the call center these day is the hosted dialer. Those who are in the field of business & managment and have to regularly deal with customers and client would have come across hosted IVR system. The hosted dialer is actually a kind of virtual dialer that helps to call a group of numbers without using the formal dialer system.

This type of system is coming from the stable of USAN. Their state-of-the-art hosted Interactive Voice Response (IVR) system provides the ability to manage the most demanding customer service requirements. The services they offer to unify your customer’s experience and to generate efficiencies across applications are the inbound IVR and outbound IVR services. The IVR consulting services and IVR software developers assist enterprises in designing the most effective call flows; including grammars, dialog and personas to meet your goals and image requirements.  

Some of the advantages of the system:

• Improved customer/prospect satisfaction
• Operational diversity and redundancy
• Support for multi-carrier transport
• Carrier-grade SS7 and peer-to-peer protocol connectivity
• 24×7x365 network monitoring and management of the IVR phone system
• Automatic number identification (ANI) fraud management

Tags: inbound IVR services, IVR, outbound IVR services, USAN